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Ask Us Anything
- 383 Moseley Rd, Balsall Heath, Birmingham B12 9DD, United Kingdom
- +447359453844
Is Heirloom Secret safe for babies and young children?
Our formulas were originally developed for our own children, including a baby with severe eczema patches from six months old. We formulate without harsh essential oils or heavy fragrance specifically so our products are gentle enough for young, sensitive skin. As with any new product, we recommend a patch test before full use, especially on broken or actively inflamed skin.
Is it safe to use on open or broken skin?
Our formulas are designed with sensitive and compromised skin in mind. We deliberately avoid high-potency essential oils and fragrance loads that can sting or irritate open skin. That said, always patch test first, and if skin is severely broken or infected, check with a doctor or dermatologist before applying any new product.
How is Heirloom Secret different from other “natural” skincarebrands?
Many natural brands focus only on removing synthetic ingredients. We go a step further: our founder’s background in pharmaceutical formulation, combined with study in homeopathy and herbalism, means every formula is built around skin balance — not just “natural” for its own sake. We also avoid over-formulating with strong essential oils, which can be just as
irritating as synthetics.
What’s NOT in your products?
No petrochemicals, no silicones, no harsh essential oil blends, and no heavy synthetic
fragrance.
Why don’t you use essential oils for fragrance?
Essential oils, while natural, can be highly concentrated and irritating — especially foreczema-prone or broken skin. We formulate for balance rather than intensity, which meansskipping ingredients that smell nice but can compromise the skin barrier.
How long until I see results?
This varies by skin type and condition. Many customers report visible improvement within a few weeks of consistent use, though results depend on the severity of the skin concern. We recommend patience and consistency, as skin barrier repair takes time.
Do you test on animals?
No. All testing has been done on real skin within our own family and trusted customers, never on animals.
How should I store and use these products?
Store in a cool, dry place out of direct sunlight. Always patch test on a small area of skin before full application, particularly if you have known sensitivities.
Do you ship internationally?
https://heirloomsecret.com/policies/shipping-policy