Shipping policy

Shipping Policy

At Heirloom Secret, we strive to deliver your order promptly and securely. Please review our shipping policy below for important details:

Processing Time

• All orders are processed within 2-3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

• Standard Shipping: 5-7 business days

• Express Shipping: 2-3 business days

Please note that delivery times may vary depending on your location and external factors such as weather or courier delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package’s journey.

International Shipping

• We currently offer international shipping to selected countries. Delivery times and costs will vary by destination.

• Please be aware that international orders may be subject to customs fees or import taxes, which are the buyer’s responsibility.

Undeliverable or Lost Packages

• If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

• If your package is lost or missing, please contact us at info@heirloomsecret.com so we can assist you.

Questions?

If you have any concerns or special requirements regarding your shipment, feel free to contact us. . We’re here to help.

Thank you for choosing Heirloom Secret!